Terms and Conditions(AGB)

Hotel Astoria, Family Oliver and Edith Schmid, CH-7050 Arosa (landlord)

1. Conclusion of the booking

With the booking, the guest gives the hotel a binding order to conclude the rental contract.
The booking becomes binding for both parties after the booking has been confirmed in writing with price, arrival and departure dates.
Should you find any deviations from your booking or your booking request in it, an immediate re-arrangement is necessary. With the receipt of the booking confirmation the guest has to pay a deposit (amount, payment term and account details – see booking confirmation).
If this deposit is not received, the landlord reserves the right to cancel the booking, whereby the cancellation fees mentioned below will be due.
If no deposit is requested in the booking confirmation, an email receipt must be sent.

2. Payment

The guest will pay the total amount by credit card or bank transfer upon completion of the booking.
Additional costs can be paid on the spot, upon departure.

3. withdrawal/cancellation

The guest can withdraw from the contract before arrival by written statement (e-mail). The cancellation becomes effective upon receipt of the declaration in our house.
The following cancellation fees apply:
– In the event of cancellation up to 14 days before arrival, no costs will be incurred.
– In case of a cancellation 13 – 8 days before arrival, 50% of the arrangement will be charged.
– In case of cancellation 0 – 7 days before arrival 100 % of the arrangement will be charged.
– In case of late arrival and / or early departure, the full agreed price of the stay must be paid.
We recommend that you take out travel insurance.

4. Special notes

The contractual performance of the landlord results from the information in brochures, our website and plan sketches. Slight deviations, also by seasonal conditions, are possible.

The guest is liable for any damage caused to the room and inventory during the rental period, even if caused by third parties. Such damage must be reported immediately.

Bringing animals is possible upon request.

Arosa Friday, August 27, 2021